Happy May!!



FAQ / Shipping Info

*Please note! At this time, all orders are charged in US dollars.

Shipping

* Click here to read some of our Etsy Reviews for added peace of mind :)

Rates and Shipping Times

Canada
Packages will ship within 1-3 business days. Shipping rates are determined by weight at checkout, generally under $5.00 (non-tracked, 2-8 business days*).
USA
Packages  will ship within 1-3 business days. Flat rate shipping of $5.00 for packages under 500g (tracked, 2-6 business days*)
UK
Packages  will ship within 1-3 business days. Shipping rates are determined by weight at checkout, are generally $4.00-$10.00 (non-tracked, 6-21 business days*)
International (Everywhere Else)
Packages 
will ship within 1-3 business days. Shipping rates are determined by weight at checkout, are generally $5.00-$10.00 (non-tracked, 6-21 business days*)

*shipping times are estimates only. Expect much longer shipping times during the busy Christmas season.

Changes and Cancellations
Please contact me within 12 hours of placing your order for any changes or cancellations!

Expedited Shipping
Expedited shipping may be available in some cases, please contact me to discuss your deadline before purchase.

Where Is My Package?
If 4 weeks has passed and you have not received your order, please let me know! I will be happy to help track it down, or to work with you to find a satisfactory resolution. Please email me studiovcky [at] gmail.com

International orders please note: because international customs is highly unpredictable, please expect up to 6 weeks for your order to arrive.

Returns and Exchanges
I will only accept returns and exchanges on defective products, or products damaged during shipping. If this is the case, please contact me right away and we can find a satisfactory solution.

Sale Items
All items purchased with a discount are final sale.


Wholesale

Yes, studio vcky does wholesale! Contact me by email studiovcky [at] gmail.com


General Questions

Do you do commissions? 
Sorry, not at this time!

What program/tools do you use to draw?
All my colour art is done digitally, I use Photoshop and a Wacom Intuos Pro Medium. 
My black and white art is all done on regular cardstock, I use the Muji black ink pens in 0.5 and 0.7 interchangeably.